Bottleneck of Patient Notes and Practice Revenue

Before implementing an AI Scribe solution, the primary challenge facing Health & Co was the administrative burden placed on its General Practitioners (GPs).

• Physician burnout risk: GPs were spending an average of 1–2 hours daily outside of consultation time on essential tasks like clinical documentation, patient notes, and referrals. This non-billable time eroded personal development, family time, and directly contributed to an elevated risk of physician burnout.
• Patient notes bottleneck: The documentation lag created a bottleneck in practice flow, leading to doctors running behind schedule and being less available for patient appointments.
• Compromised quality of documentation: The pressure to document quickly sometimes compromised the thoroughness of clinical notes, and constant stress impacted the doctors' well-being.

Choosing Lyrebird, not paperwork

Health & Co needed a solution that was instantaneous, highly accurate, and did not require increasing time spent on learning the tools. They ultimately chose Lyrebird because it offered the optimal balance between AI capabilities and a deep understanding of clinical workflows.

"Lyrebird’s commitment to data security and its proven track record with other medical groups gave us the immediate confidence we needed. Coupled with the seamless integration with Cubiko and Best Practice, choosing Lyrebird was an absolute no-brainer for our practice." – Louise Forster, Business Manager at Lake Kawana General Practice.

Most Valuable Features & Aspects

The most valuable aspect of Lyrebird was the way it enabled the doctor to be fully present with the patient during the entire consultation. This shift created several key benefits:

1. Enhanced Clinical Focus: Removing the cognitive burden of simultaneously listening and charting led to better focus on the patient's needs.
2. Deeper Patient Connection: Strengthening the doctor-patient relationship, which is critical for trust and adherence to treatment plans.
3. Automatic Summary of Notes: Transforming conversation into structured, clinically relevant notes ready for sign-off with minimal editing.

“Thanks to the Lyrebird team for clear communication and quick responses, the initial 14-day trial went off without a hitch, allowing our doctors to quickly grasp the system's benefits without any operational slowdown.”

Lyrebird’s impact

Lyrebird’s implementation was a significant success, driven by proactive and tailored support from the Lyrebird team, which ensured smooth integration validation and minimal-time training. The results achieved were not only operational but had a profound financial impact.

“In the last six months alone, our care plan process has become incredibly smoother. We have seen a significant increase in patient throughput, largely driven by leveraging the solution for Lyrebird’s chronic disease management (CDM) and care plan processes (965 and 967).” – Louise Forster, Business Manager at Lake Kawana General Practice.

The impact of Lyrebird extended beyond the numbers, transforming the team’s confidence and workflow efficiency:

• Increased confidence: The team is now more comfortable and open to consistently using Lyrebird to ensure accurate and timely completion of complex CDMs.
• Improved documentation quality: A transformation in documentation from "adequate notes into great ones," giving the practice a massive boost in confidence regarding their Medicare standing.
• Culture of Optimisation: The success fostered a data-driven culture, as the positive impact is clearly shown in Cubiko data, encouraging further practice optimisation.

"The way it handles complex care plans has been game-changing. What used to be a tedious compliance task is now a smooth, sustainable part of my practice." – Louise Forster, Business Manager at Lake Kawana General Practice.

The practice's recent accreditation review demonstrated a clear correlation between compliance and the adoption of Lyrebird. All clinical documentation generated within the Lyrebird system was deemed 100% compliant with regulatory standards, validating the system's ability to enforce comprehensive and high-quality record-keeping. Conversely, the only areas flagged for corrective action were the patient notes created by clinicians who are still in the process of fully integrating Lyrebird into their daily workflow This outcome strongly highlights the necessity of universal adoption of to maintain consistent documentation quality and meet stringent accreditation requirements across the entire practice.

Find out how clinics are scaling chronic care delivery under CCM without disrupting their workflow.

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