2 min watch · 4 min read

"Patients don't understand the difficulty of authority scripts."

PBS authorities
2–3 per day
PRODA logins
One, not one per script
Practice software
Best Practice
Dr Sean Stevens on what PBS authority scripts used to cost him. 2 min.

Two to three PBS authorities a day.

Dr. Sean Stevens works full time in general practice, in two areas that generate more PBS authority work than most. He completed his ADHD training a few weeks ago and now initiates and prescribes stimulant medication. He also provides gender affirming healthcare, where testosterone prescribing requires an authority.

"I do a couple of particular areas of general practice that require an increased amount of authority scripts. So I'm doing it a couple of times a day, a minimum two, three times a day."

The PBS authority line, or the PRODA portal.

Before the Lyrebird integration there were two ways through, and he had run out of patience with both.

"Well, it was really, really annoying. You'd either have to pick up the phone and stay on hold for ages on the PBS authority line and then get through and answer the questions and then get the authority number into the patient record and send it off. Depending on what the authority wait times were, that could be anywhere between one minute and six, seven minutes."

The PRODA portal was the faster option. It was also the one he repeated in full, from the top, for every script.

"That still requires you to log in each time, use your two factor authentication, put in the patient details, go to the right bit of PRODA and enter the indications and get the authority, copy the number, paste it into the prescription and send it to the patient. So really cumbersome and a huge waste of time."
Two or three of those a day.
Every one starting with a fresh login.

What he expected to break.

His scepticism was specific and technical. He had watched integrations promise more than they held.

"I was worried that the integration wouldn't be as seamless as it is, and I was also worried that it wouldn't pull all the right data and that it would cause issues with getting an authority prescription. But that hasn't been the case."

He is open about how it got there. He has been in the beta since the beginning.

"As with any new development, there's been a few things, but we've done a lot of beta testing with it and we've done a lot of changes and iterations and we've got some GP coders working on it, and it really has come together really well."
"The biggest change was the continuous login to PRODA. So it sounds like not a lot, but it's just continuously logged in."

One PRODA login a day.

One
PRODA login
The session persists day to day, instead of two factor authentication for every script.
2–3
Authority scripts a day
Stimulants and testosterone, every clinic day, all submitted from inside Best Practice.
10–15 min
A week, his estimate
He gave the number when asked, then spent the rest of the answer on the frustration.
"It pulls all the data from Best Practice and enters it, sends it off to PRODA for you. You stay logged in permanently to PRODA."
"All you're doing is specifying what the medication is, and even that's pulled from BP, and then any requirements for PRODA, just specifying the indications. So much, much quicker."

Every ADHD dose change is another authority.

He started prescribing stimulants a few weeks ago, which puts him in the same position as the GPs about to follow him.

"When you're initiating someone on ADHD medications, often you start with lower doses, increase doses, change medications. And so what that means is every time you change a medication or you increase the amount that you're supplying, you've got to do another authority script."
"So it is quite a time sink if you don't have the Lyrebird integration."

Mindless work.

The minutes came up. He did not stay on them long.

"It is mindless work that the RACGP and other GP organisations have been going on about for ages, and it is deliberately designed to be inefficient. And what this does is it smooths out that frustration."
"GP burnout's a real thing. The biggest contributor to GP burnout is paperwork and administrative burden. So anything that can be done to reduce that, I think is a really good thing. And this is just a perfect example."

Asking the patient to wait.

Patients ask for authority scripts the way they ask for anything else. Late in a consult booked for something else, as a small favour on the way out.

"A patient will be like, oh, while I'm here for my cough or cold or whatever, oh, can I have my script for XYZ, thinking it's just a matter of click, click, like a regular script."

One wrong click sent him back to the start. So he asked the patient in front of him to wait.

"But you'd often have to say, sorry, can you just stop talking while I focus? Because if I get one of these clicks wrong, I go right back to the beginning."
Right back to the beginning.
With the patient still sitting there.
What is different now
"It means that you can continue just to engage with the patient with minimal interruptions, instead of having to focus for a couple of minutes and ask them to keep quiet."
Dr. Sean Stevens
Grove Medical
Two or three times a day, the authority goes through. And the patient keeps talking.
SS
Dr. Sean Stevens
General Practitioner
Grove Medical · Best Practice

Questions GPs ask about PBS authorities.

It depends on the method. Dr Stevens describes the PBS authority phone line as taking anywhere from one minute to six or seven minutes, depending on hold times. The PRODA portal is faster than the phone, but requires logging in, completing two factor authentication, entering patient details, navigating to the authority section and entering the indications, for every script.

Through the PRODA portal directly, yes. Dr Stevens names this as the single biggest change with Authority Scripts, because the PRODA session persists instead of requiring re authentication for each script. In his words, it sounds like not a lot, but it is just continuously logged in.

Yes. Dr Stevens uses Authority Scripts inside Best Practice. He describes patient details and the medication being pulled from Best Practice, leaving him to specify the indications required by PRODA.

It varies by clinical area. Dr Stevens writes two to three a day because he prescribes ADHD stimulant medication and testosterone for gender affirming healthcare, both of which require an authority. A GP without those caseloads would write far fewer.

Because doses change during initiation. Dr Stevens explains that when initiating someone on ADHD medication you often start with lower doses, increase doses and change medications, and every change or increase in the quantity supplied requires another authority script.

Dr Stevens completed his ADHD training a few weeks before this interview. His view is that doing it earlier without the integration would have meant a lot more administrative burden, and that it is quite a time sink without it.

See Authority Scripts in Best Practice.

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