At Kelvale Medical Group, the nursing team was spending more time on computers than on patients. Shelley Pollock, one of the practice nurses, put a number on what that cost. Then they did something about it.
At Kelvale Medical Group, the nursing team's stress did not come from patient care. It came from the computer.
Three things changed the picture. Document templates allowed health assessments to be completed concisely. Note templates were built around a nursing style focused on education and support. And Chronic Disease Management Plan workflows meant that complex clinical processes could be completed without the usual administrative overhead.
One of the early surprises: the change was not just for the most technically confident nurses. The whole team adapted quickly, including those who had previously found computer-based workflows difficult.
15 minutes per appointment. 15 new appointments per week. $2,240 per week. Each one follows from the last.
The shift that matters most to Shelley is simpler than any number. The nurses no longer have to look at the computer during a consultation. Mental Health document templates capture the full assessment while the nurse has a fully focused conversation.
For a practice handling sensitive patient information every day, knowing where the data is stored is not a minor detail.
The adoption across the team was not top-down. Shelley recommended it to her colleagues, and it spread from there.
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