Dr. Margaret Hall was seeing 40–50 patients a day and spending 2 hours every night typing notes. Something had to give.
Dr. Margaret Hall's day started at 6am with paperwork, before patients arrived at 7. She saw 40 to 50 patients with 15-minute appointments, typically finishing between 4 and 6pm. Then dinner with her family, then two more hours typing up the notes she had not had time to finish.
She kept notes on scrap paper throughout the day to remember what to write later. She went to bed around 9:30 or 10pm and woke at 4:30am. Her average day was 14 hours, and she left the clinic each evening with documentation still unfinished.
The volume was not sustainable. Something had to change.
Dr. Hall researched available AI scribing tools before committing. The decision came down to two factors: Best Practice integration, and Australian-based data security. Both were non-negotiable for her practice.
She chose Lyrebird because it met both requirements without friction — notes flowed directly into the patient record, and patient data stayed on Australian soil.
Dr. Hall describes Lyrebird as "a game changer." The hours reclaimed from documentation did not just disappear into more work. They went back to her family, her evenings, her health.
Lyrebird has positively influenced her well-being. She feels less resentful about work encroaching on her personal time, and is now able to unwind and relax in the evening. She can engage in meaningful conversations with her family without being preoccupied by work.
